Game and Glory (GAG) Shipping & Delivery Policy
Effective Date: 22nd Feb 2025
At Game and Glory (GAG), we aim to ship orders as quickly and securely as possible. Below, you will find details on our shipping process, estimated delivery times, and packaging standards.
1. When Will My Order Be Shipped?
- Orders are processed daily from our fulfillment locations in Malaysia. In most cases, orders will be shipped out within 2 business day after payment is confirmed.
- During peak periods (such as new trading card set releases or promotions), processing times may be longer.
- Our fulfillment centers follow Malaysia's national and state holidays, so please take this into account when placing urgent orders.
📌 Preorders:
- If your order contains preorder items, it may not be shipped until all products in your order are available for dispatch.
2. Packaging & Order Protection
We take great care to ensure that your order is well-protected during shipping:
- Bubble wrap, packing peanuts, and outer cardboard boxes are used for secure packaging.
- TCG singles are shipped in waterproof plastic bags, and high-value cards are additionally protected with top loaders.
If you have special requests for packaging, please contact our support team before placing your order.
3. Shipping Methods & Estimated Delivery Time
We use trusted courier services within Malaysia to ensure fast and reliable delivery.
📦 Domestic (Malaysia) Shipping Options
| Shipping Method | Estimated Delivery Time | Tracking |
|---|---|---|
| Standard Shipping | 1 - 7 working days | ✅ Yes |
| Express Shipping | 1 - 3 working days | ✅ Yes |
📌 If your order is placed from Sabah or Sarawak, the delivery time may take longer than usual due to extended transit times. The exact delivery timeframe depends on the logistics provider’s schedule and transportation conditions.
To check the latest status of your shipment, you can:
- Check Your Shipping Confirmation Email – Once your order has been dispatched, you will receive an email with a tracking number.
- Track Your Order Online – Enter your tracking number on the Courier Services official website to view real-time updates.
- Contact Customer Support – If you have any questions about your shipment, feel free to reach out to GAG Customer Support, and we will assist you.
🌏 International Shipping
We also ship to selected international destinations. Estimated delivery times vary based on location and courier services.
📌 Shipping rates will be calculated at checkout based on destination and package weight.
📌 Customs duties, taxes, or import fees (if applicable) are the responsibility of the recipient.
4. Store Pick-Up (For Local Customers)
Store pick-up is available for selected GAG locations.
| Pick-Up Location | Processing Time | How to Collect |
|---|---|---|
| GAG Main Store (Malaysia, Kuala Lumpur) | 2 - 4 hours | You will receive an email when your order is ready for collection. |
| GAG Partner Stores | TBC | TBC |
📌 Please wait for an email confirmation before visiting the store for pick-up.
5. Important Shipping Information
Order Tracking
- Once your order is dispatched, you will receive a tracking number via email (if applicable).
- Use this tracking number on the courier’s website to monitor your shipment.
Missed Deliveries & Redelivery Charges
- If the courier is unable to deliver due to an incorrect address or recipient unavailability, redelivery charges may apply.
- Please ensure accurate address details are provided at checkout.
Shipping Delays
- While we strive for fast delivery, external factors such as weather conditions, public holidays, and courier delays may impact shipping times.
- If your order is delayed beyond the expected timeframe, please contact our support team.
6. Agreement
By placing an order with Game and Glory (GAG), you acknowledge and accept the terms outlined in this Shipping & Delivery Policy. GAG reserves the right to update this policy at any time without prior notice.
📅 Updated: 22nd Feb 2025